(a) To be eligible for a return, the Buyer must ensure that Product is in the same condition that the Buyer received it, unused with tags, and in its original packaging. The Buyer will also need the receipt or proof of purchase. The return is only available if the product/item received is defective, damaged or if the Buyer receives the wrong item. The Buyer can place return request on the Website or contact us for any return question at Indiacc@rich.com
(b) Before accepting delivery of any Product, the Buyer shall reasonably ensure that the Product's packaging is not damaged or tampered.
(c) The return process of a Product may be subject to additional terms depending on the nature and category of the Product. Any such additional terms may be specified on the Website or be intimated by the Seller at the time of purchase of the Product.
(d) In the event the return of a Product is duly accepted by Seller, the value of such Product, as originally paid by Buyer during acceptance of Product, will either be refunded to Buyer either to the bank account provided by the Buyer for such refund, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer. The Seller shall have the sole discretion to determine the mode of reversal from the above options.
(e) Buyer must initiate the return within 24 hours of the receipt.
(f) If product received is rotten or damaged condition, please initiate on the website with Photographic proof. We will notify you once we’ve received and inspected the photo, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.